Catilas Resources Limited - Our client, a leading commercial bank in Nigeria, is recruiting suitable candidates to fill the position below:
Job Title: Contact Centre Agent Paidjob posting
Location: Marina, Lagos
Employment Type: Full-time
Industry: Commercial Banking
Job Summary
Catilas Resources Limited, on behalf of our client, a leading commercial bank in Nigeria, is seeking a customer-focused and target-driven Contact Centre Agent to provide prompt and professional support across multiple customer service channels.
Key ResponsibilitiesHandle inbound customer enquiries, complaints, requests, and transaction-related issues via phone, email, chat, and other approved channels.
Make outbound calls for customer follow-ups, service recovery, surveys, product promotion, and other engagement activities.
Provide accurate information and basic support on the Bank’s products, services, and digital channels.
Document customer interactions, complaints, and resolutions accurately on the CRM system.
Identify and escalate complex or unresolved issues to the appropriate teams for timely resolution.
Promote and cross-sell relevant banking products and services to customers.
Maintain high service standards while adhering to the Bank’s policies, data protection, KYC, and regulatory requirements.
Gather customer feedback and contribute to improving customer experience.
RequirementsHND/Bachelor’s Degree in any discipline with a minimum of Lower Credit/Second Class Lower.
Previous experience in a contact centre, customer service, banking, or related role is an advantage.
Excellent verbal and written communication skills with strong active-listening ability.
Customer-focused, adaptable, and able to handle multiple interactions effectively.
Proficiency in CRM systems and digital communication channels is an advantage.
Ability to work in a target-driven, fast-paced environment.
NYSC completion/exemption certificate, compulsory
Age limit is 29 years or below
Salary and Benefits
N200,000 / Monthly
HMO, 13th Month and Leave allowance
Application Closing Date18th September, 2026.
How to Apply
Interested and qualifie candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title and preferred location as the subject of the email. Paidjob posting
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
