Ascentech Services Limited is a human resources solutions company dedicated to helping businesses build stronger teams and manage people functions more effectively. Established in Nigeria in 2013, we have supported organizations for years with high-quality, practical HR services designed to meet real business needs, adapt to evolving workforce demands, and enable long-term growth. With a strong presence in Lagos and Ibadan, and an expanding footprint through Ascentforce in India, we deliver a broader, more connected approach to recruitment, outsourcing, training, and ongoing HR support. Ascentech brings expertise across borders, backed by over 13 years of dedicated experience in delivering practical HR and recruitment solutions.
We are recruiting to fill the position below:
Job Title: Customer Care Executive
Location: Obalende, Lagos
Employment Type: Full-time
Reports To: Manager, Customer Care Department
Job Summary
We are seeking a Customer Care Executive with experience in the Telecommunications or Internet Service Provider (ISP) industry to manage customer inquiries, complaints, trouble tickets, service follow-ups, and customer relationships while ensuring timely resolution and excellent service delivery.
Key ResponsibilitiesHandle and resolve customer complaints and service issues promptly.
Raise, monitor, follow up, and close trouble tickets.
Coordinate with technical/support teams to ensure timely issue resolution.
Follow up on invoices and customer receivables/collections.
Monitor and support service improvement and MTTR targets.
Build and maintain strong customer relationships.
Identify and generate potential sales leads.
Maintain accurate records of customer interactions and resolutions.
Key Performance IndicatorsCustomer Satisfaction (CSAT)
First Response Time (FRT)
First Contact Resolution (FCR)
Mean Time to Repair (MTTR)
Network Uptime
Ticket Resolution Rate
RequirementsBachelor's Degree/HND, preferably in Science or a related discipline.
NYSC certified.
1–3 years' experience in Telecommunications or an ISP.
Good knowledge of Leased Lines, Broadband, FTTH/FTTX, VoIP, IPTV, IoT, and telecommunications operations.
Previous experience in a Telecommunications Customer Care role is highly desirable.
Strong communication, interpersonal, problem-solving, and customer relationship management skills.
Self-motivated, organized, detail-oriented, and results-driven.
SalaryN100,000– N200,000 per month Plus Incentive.
Application Closing Date
1st October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
How To Apply
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
