Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.
We are recruiting to fill the position below:
Job Title: Customer Experience Officer
Location: Ikom, Cross River
Employment Type: Full-time
Job Description
Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients.
The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.
ResponsibilitiesHandle customer inquiries and complaints.
Track shipments and provide updates.
Escalate unresolved issues.
Maintain customer records.
Improve customer satisfaction ratings.
KPI
Customer Satisfaction (CSAT)
Customer feedback rating
Complaint Resolution Rate
% complaints resolved
First Contact Resolution
Issues resolved at first interaction
Response Time
Average response time to inquiries
Customer Retention Rate
Repeat customers maintained
Escalation Rate
Number of escalated cases
Shipment Tracking Support Accuracy
Correct information provided
Daily Customer Interactions
Calls, chats, emails handled
Target: CSAT above 90%.
RequirementsOND / HND / Bachelor's Degree in any relevant field.
1 – 3 years of experience in customer service or client relations.
Experience in logistics or e-commerce customer support is an advantage.
Skills:Excellent communication.
Conflict resolution.
Active listening.
Computer literacy.
Customer relationship management.
SalaryN120,000 - N150,000 per month.
Application Closing Date
23rd September, 2026
Method of Application
Interested and qualified candidates should send their Applications to: [Email hidden - Login to reveal] using the Job Position as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
