Golden Fleet Logistics (GFL) is a leading Logistics firm with a strong heritage and over 5 years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront of delivering innovative value to customers. We have a broad reach, with fulfilment centers strategically located in major cities across Nigeria, helping you get your goods at the right destination in record time. Our core values centres around simplicity, people, excellence dependability.
We are recruiting to fill the position below:
Job Title: Customer Experience Specialist
Location: Lagos
Employment Type: Full-time
Job Description
We are seeking a highly empathetic, proactive, and articulate Customer Experience Specialist to be the primary point of contact for our clients.
You will ensure our clients receive top-tier support, clear communication, and swift resolution to any delivery issues.
Key ResponsibilitiesManage client inquiries, orders, and complaints via phone, email, and tracking channels.
Provide real-time updates to customers regarding their shipments and delivery timelines.
Coordinate with the logistics and operations teams to resolve delivery bottlenecks quickly.
Gather customer feedback to help improve company service delivery standards.
RequirementsBachelor’s Degree (B.Sc/HND) in Mass Communication, Business, International Relations, or any related field.
Excellent verbal and written communication skills (clear, professional English).
Strong problem-solving abilities and emotional intelligence when handling stressed clients.
Must have completed NYSC (NYSC Certificate mandatory).
Proficiency in CRM tools, spreadsheets, or logistics tracking software is a major plus.
Application Closing Date16th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Customer Experience Specialist" as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
