Customer Relations Executive Idu

Mediflex Industries PVT Limited is a Manufacturing Company that is involved in the manufacturing of quality medical consumables like medical hand-gloves, face masks and other supplies used in hospitals, laboratories and medical outfits. We are driven by a passion to provide high-quality medical supplies and equipment to healthcare providers and consumers. Our commitment is to improve patient outcomes by ensuring that our products meet the highest standards of safety, quality, and effectiveness. We are  recruiting to fill the position below:

 Job Title: Customer Relations Executive

Location: Idu, Abuja (FCT) 

Employment Type: Full-time About the Role

We are seeking a proactive and detail-oriented Customer Relations Executive to drive revenue opportunities through bid identification and submission, manage order fulfillment communication, and serve as the primary point of contact for customer engagement and issue resolution. This role is central to our revenue generation pipeline — from opportunity sourcing through to customer satisfaction.

Actively search and identify relevant bid/tender opportunities across designated platforms, portals, and industry channels Prepare, compile, and submit accurate and compliant bid documents within specified deadlines Track bid submission status and follow up on outcomes

Order Follow-Up:

Monitor and follow up on confirmed orders to ensure timely processing and delivery Liaise with internal departments (logistics, production, finance) to resolve order-related issues Keep customers informed on order status and delivery timelines

Make regular outbound calls to existing and prospective customers to maintain relationships and identify new opportunities Build and sustain strong, long-term customer relationships that support repeat business

Receive, log, and investigate customer complaints promptly and professionally Coordinate with relevant departments to resolve issues and ensure timely closure Escalate unresolved or high-priority complaints appropriately Maintain accurate records of complaints and resolutions for reporting purposes

Bachelor's Degree in Business Administration, Marketing, or a related field 0-2+ years of experience in customer service, sales support, or bid/tender administration Excellent verbal and written communication skills Strong organizational skills with keen attention to detail Ability to multitask and meet tight deadlines Proficiency in MS Office (Word, Excel, Outlook) Experience with CRM systems is an advantage

Customer-first mindset Persistence and follow-through Calm and professional under pressure Strong problem-solving orientation

26th September, 2026. How to Apply

Click Apply Now button to apply