Customer Relations Officer Wuse

Sylvastar Group is a diversified Nigerian conglomerate with its headquarters in Abuja, Nigeria, operating across multiple sectors including real estate, agriculture, food & beverages, finance, and petrochemical manufacturing. We are  recruiting to fill the position below:

 Job Title: Customer Relations Officer Paidjob posting

Location: Wuse, Abuja (FCT) 

Employment Type: Full-time Key Responsibilities

Build and maintain strong relationships with existing and prospective clients. Serve as a key point of contact for clients, responding promptly to enquiries, concerns, and requests. Maintain regular communication with clients throughout the property buying, selling, or investment process.

Provide clients with accurate information about available properties, locations, prices, payment plans, and investment opportunities. Understand clients’ property needs and recommend suitable properties based on their preferences and budget. Assist clients with property viewing arrangements and coordinate with the Sales Team where necessary.

Lead Follow-Up & Conversion:

Follow up on leads generated through social media, advertisements, referrals, walk-ins, and other marketing channels. Maintain consistent communication with prospects to nurture leads and encourage conversion. Keep accurate records of client interactions, enquiries, follow-ups, and sales opportunities.

Ensure a smooth and professional customer experience from initial enquiry through to completion of the transaction. Handle customer complaints and enquiries professionally and escalate complex issues to the appropriate department or management. Follow up with clients after transactions to ensure satisfaction and encourage repeat business and referrals.

Maintain good knowledge of the company’s properties, developments, locations, selling points, documentation, and payment structures. Stay informed about real estate trends, property locations, and market developments within Abuja. Provide clients with clear and accurate information without making unauthorized promises or commitments.

Work closely with Sales and Marketing teams to ensure effective lead management and client follow-up. Support the Sales Team with client communication, appointments, property information, and transaction updates. Provide regular reports on client enquiries, follow-ups, feedback, and conversion opportunities.

Maintain an updated database of clients and prospects. Document customer feedback and identify recurring issues or opportunities for improving customer service. Prepare periodic customer relations and follow-up reports as required by management.

Key Requirements

Previous experience in Customer Relations, Customer Service, Client Management, or a related role within the real estate industry. Good knowledge of the Abuja real estate market, including major locations, landmarks, and property investment opportunities. Strong communication, interpersonal, negotiation, and problem-solving skills. Ability to manage multiple clients and follow up consistently. Good knowledge of CRM systems, Microsoft Office, Google Workspace, or similar tools is an advantage. Professional appearance, confidence, patience, and a strong customer-service mindset.

22nd September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job title as the Subject of the mail;