Grace Moni Limited is a financial services provider at the nexus of technology and professional financial services in Africa. We were birthed to address a gap in financial inclusion, in line with the Maya Declaration; a global initiative for responsible and sustainable financial inclusion that aims to reduce poverty and ensure financial stability for the benefit of all.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Garki, Abuja (FCT)
Employment Type: Full-time
Job Summary
We are looking for a highly motivated and skilled customer service officer with experience in the banking sector especially with federal governemnt facilities.
Key ResponsibilitiesThe desire candidate would be tasked with:Attend to customer enquiries through phone, email, WhatsApp, and other communication channels.
Provide accurate information about the company’s financial products and services.
Resolve customer complaints and issues promptly and professionally.
Follow up with customers regarding applications, repayments, documentation, and other service requests.
Maintain accurate and up-to-date customer records.
Escalate complex customer issues to the appropriate department.
Ensure a positive customer experience and maintain good customer relationships.
Work closely with the Operations, Credit, Recovery, and Business Development teams.
RequirementsMinimum of 3 years’ relevant customer service experience, preferably within a bank, fintech, lending, microfinance, or other financial services company.
Bachelor's degree/HND in Business Administration, Finance, Economics, or a related field.
Excellent verbal and written communication skills.
Strong customer relationship and problem-solving skills.
Good knowledge of Microsoft Office and customer service tools.
Ability to work under pressure and handle difficult customers professionally.
Strong attention to detail and ability to maintain confidentiality.
Previous experience handling financial products, loan customers, or repayment-related enquiries will be an added advantage.
SalaryN200,000 - N230,000 monthly.
Application Closing Date
6th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using “Customer Service Officer” as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
