Bespoke Urban Luxury Ltd is a real estate company focused on providing quality and affordable property investment opportunities across Nigeria. The company offers a range of residential and investment properties in strategic locations, with a strong emphasis on transparency, professionalism, customer satisfaction, and long-term value.
Bespoke Urban Luxury Ltd is committed to helping individuals and businesses secure properties that provide sustainable investment opportunities while building a trusted and lasting reputation in the real estate industry.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Maitama, Abuja (FCT)
Employment Type: Full-time
Responsibilties
Respond to Client Enquiries:Attend to enquiries from clients through calls, WhatsApp, email, social media and walk-ins.
Provide accurate information about available properties, prices, payment plans, locations and documentation.
Client Follow-Up:
Follow up with prospects after enquiries, inspections and property presentations.
Keep clients informed about the next steps in their purchase process.
Property Information:Have good knowledge of the company’s properties, locations, prices, payment structures and available documentation.
Explain property processes clearly to clients without giving inaccurate or unauthorized information.
Payment & Documentation Follow-Up:
Liaise with Accounts, Sales, Legal and other relevant departments regarding client payments and documentation.
Follow up on pending receipts, allocation letters, agreements, title documents and other client-related documents.
Property Inspection Coordination:Coordinate property inspections and ensure clients receive the necessary information regarding inspection dates, locations and meeting points.
Work with the sales or site team to ensure a smooth inspection experience.
Complaint Resolution:Receive and properly document client complaints.
Investigate issues and coordinate with the appropriate department for resolution.
Escalate serious or unresolved complaints to management.
After-Sales Service:
Maintain communication with clients after purchase.
Follow up on allocation, documentation, development updates and other post-purchase matters
Client Satisfaction:Regularly obtain feedback from clients about their experience.
Identify recurring complaints or service gaps and recommend improvements to management
Client Retention & Relationship Management:Build positive relationships with existing clients.
Encourage referrals and repeat business by maintaining good client relationships.
Protecting the Company’s Reputation:
Ensure communication with clients is professional and consistent with company policies.
Avoid making unauthorized promises, commitments or representations on behalf of the company.
SalaryN100,000 - N150,000 monthly.
Application Closing Date
30th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Customer Service Officer" as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
