Customer Service Officer Ogudu

Swift Consulting is a professional services firm specializing in Education Consulting, Human Resource Management, and Management Consulting. We connect top talent with leading organizations across industries. We are  recruiting to fill the position below:

 Job Title: Customer Service Officer

Location: Ogudu, Lagos

Employment Type: Full-time Job Summary

We are seeking a professional, friendly, and customer-focused Customer Service Officer to join our client’s IT firm. The successful candidate will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience. The desired candidate must have experience in customer service, client support, help desk, or a related role, preferably within an IT or technology environment.

Respond to customer inquiries via phone calls, emails, chats, and other communication channels. Provide accurate information about the company’s products, services, and solutions. Resolve customer complaints and concerns promptly and professionally. Follow up with customers to ensure issues are properly resolved. Escalate technical or complex issues to the appropriate team when necessary. Maintain accurate records of customer interactions, complaints, and resolutions. Build and maintain positive relationships with customers. Assist customers with basic product or service-related issues. Gather customer feedback and communicate recurring concerns to the relevant team. Prepare regular reports on customer inquiries, complaints, and service activities. Maintain a professional and customer-friendly approach at all times.

Minimum of HND / BSC in Business Administration, Marketing, Communications, or a related field. 2-3 years of experience in customer service, client support, help desk, or a similar role. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Good knowledge of customer service principles and practices. Ability to handle difficult customers professionally and patiently. Proficiency in Microsoft Office and digital communication tools. Ability to learn and explain technology products or services effectively. Must be organized, proactive, patient, and customer-focused. Ability to work independently and as part of a team.

12th October, 2026.  How to Apply

Interested and qualified should candidates should send their CV and a one-page Cover Letter to: [Email hidden - Login to reveal] using “Customer Service Officer”  as the subject of the mail.