Customer Service Representative Lagos

Avetium Consult is a Business Process  Outsourcing and technology solutions company incorporated in Nigeria. Avetium Consult is what happens when top experts from top multinationals, from diverse fields and with similar values, come together to deliver transformational solutions. We are  recruiting to fill the position below:

 Job Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Language Proficiency: Yoruba, Igbo, Hausa Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently. Communicate fluently with customers in French and English. Respond to customer enquiries, complaints, and requests promptly. Provide accurate information on products, services, and processes. Resolve customer issues or escalate complex matters appropriately. Maintain accurate records of customer interactions and transactions. Follow approved call scripts, procedures, and quality standards. Achieve assigned call centre KPIs, including service quality, productivity, and customer satisfaction. Maintain confidentiality of customer and company information. Participate in required training and coaching sessions. Perform other duties as assigned by the Team Lead.

Job Requirements

Minimum of OND/NCE or equivalent qualification. Fluency in Yoruba, Igbo or Hausa is a key requirement Previous experience in a call centre, customer service, or BPO environment is an advantage. Strong communication and interpersonal skills. Good listening, problem-solving, and customer-handling skills. Proficiency in using computers and basic customer service applications. Ability to work under pressure and meet performance targets. Ability to work effectively in a team and adapt to shift schedules.

N120,000 monthly.  Application Closing Date

25th September, 2026. How to Apply

Click Apply Now button to apply