Jeroid Limited is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. At Jeroid, we value exceptional customer experiences and are seeking a dedicated Customer Service Representative to join our growing team. Brokerages& Day Trading
We are recruiting to fill the position below:
Job Title: Customer Service / Support Personnel
Location: Lagos
Job type: Full-Time
Job Summary
We are looking for a customer-focused, responsive, and solution-oriented Customer Service/Support professional to provide excellent support to our customers, resolve enquiries, and ensure a positive customer experience across our platforms.
Key ResponsibilitiesRespond promptly and professionally to customer enquiries across available channels.
Provide accurate information and support on the company’s products and services.
Handle customer complaints, concerns, and service-related issues effectively.
Troubleshoot customer issues and provide appropriate solutions or escalate when necessary.
Follow up on unresolved complaints and ensure timely resolution.
Maintain a professional, helpful, and customer-focused approach in all interactions.
Assist customers with account, transaction, product, or service-related enquiries.
Maintain accurate records of customer interactions, complaints, resolutions, and follow-ups.
Identify recurring customer issues and provide feedback to the relevant teams.
Escalate technical, operational, compliance, or other complex issues appropriately.
Work closely with Operations, Product, Compliance, and other relevant teams to resolve customer concerns.
Monitor customer feedback and identify opportunities to improve the customer experience.
Maintain a strong understanding of the company's products, services, policies, and procedures.
Ensure all customer interactions are handled confidentially and professionally.
Meet assigned customer service, response-time, quality, and resolution targets.
Prepare or contribute to customer service reports and performance updates.
Stay informed about product updates, process changes, and company announcements.
Carry out other customer support duties as may be assigned by management.
RequirementsPrevious experience in customer service, customer support, client relations, or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Ability to remain calm and professional when handling difficult customers or situations.
Good attention to detail and ability to multitask.
Strong follow-up and issue-resolution skills.
Ability to work effectively in a fast-paced, customer-facing environment.
Comfortable using customer service platforms, communication tools, and basic computer applications.
Ability to work shifts, weekends, or public holidays where required.
Experience in fintech, e-commerce, logistics, technology, or a similar industry is an advantage.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should forward their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
