Swift Consulting Limited is a professional services firm specializing in Education Consulting, Human Resource Management, and Management Consulting. We connect top talent with leading organizations across industries.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
We are seeking a Customer Support Officer who will serve as a key point of contact between the company and its customers, ensuring that enquiries, complaints, and service-related issues are handled promptly and professionally.
Key ResponsibilitiesRespond promptly and professionally to customer enquiries via phone, WhatsApp, email, social media, and other support channels.
Assist customers with account registration, onboarding, transactions, investments, payments, and other service-related enquiries.
Provide clear information about the company's products, services, processes, and policies.
Resolve customer complaints and issues efficiently, escalating complex matters to the appropriate department when necessary.
Follow up on unresolved customer issues to ensure timely resolution and customer satisfaction.
Assist customers experiencing technical or platform-related challenges.
Maintain accurate records of customer interactions, complaints, requests, and resolutions.
Work closely with the Operations, Investment, Technology, Sales, and other relevant teams to resolve customer concerns.
Identify recurring customer complaints and provide feedback that can help improve products and service delivery.
Maintain a high level of professionalism, empathy, confidentiality, and customer care at all times.
Support customer retention by building positive and trustworthy relationships with customers.
RequirementsBachelor's degree/HND in Business Administration, Mass Communication, Marketing, Social Sciences, or a related field.
Minimum of 1–3 years of experience in Customer Service, Customer Support, Client Relations, or a similar role.
Experience in a fintech, financial services, e-commerce, investment, logistics, or technology-driven company will be an advantage.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Good knowledge of WhatsApp, email, CRM/customer-support platforms, and other digital communication tools.
Ability to multitask and manage multiple customer enquiries efficiently.
Strong attention to detail and ability to maintain accurate records.
Patient, empathetic, proactive, and customer-focused.
Ability to work effectively in a fast-paced and growing business environment.
Application Closing Date16th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Customer Support Officer- Ikoyi" as the subject of the email.
How To Apply
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Click the Apply Now button above.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
