Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the position below:
Job Title: Data Entry Officer
Locations: Oredo and Ikpoba Okha, Edo
Reports To: Lead, Onboarding
Work Mode: Outsourced and Hybrid
Job Purpose
The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform.
Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.
Key ResponsibilitiesData Entry & Record Management:Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
Ensure all records adhere to Moniebook's data standards and naming conventions.
Onboarding Data Support:Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.
Data Validation & Quality Assurance:Conduct checks to identify and correct errors, duplicates, or outdated records.
Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
Flag and document data anomalies, routing them to the appropriate team for resolution.
Process & Documentation:Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.
Cross-Functional Collaboration:
Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.
What Success Looks Like
99%+ data entry accuracy across merchant account builds and catalogue uploads.
Zero go-live delays attributable to data readiness.
All ad-hoc data requests fulfilled within defined SLA windows
Open task backlog kept below 5% at any given time.
Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.
Qualifications1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
Must have completed NYSC or possess a valid exemption/exclusion certificate.
Exceptional attention to detail with a track record of high accuracy across large data volumes.
Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
Familiarity with CRM platforms or POS/back-office SaaS tools.
Strong organisational skills with the ability to manage multiple projects simultaneously.
Preferred:Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
Exposure to retail operations, inventory systems, or point-of-sale platforms.
Experience supporting an onboarding, implementation, or customer success team.
The candidate should be based in Edo State - Oredo and Ikpoba Okha
About You
You're obsessively detail-oriented and take genuine pride in clean, accurate data.
You're process-driven but proactive, you follow workflows and flag problems before they escalate.
You're a team player who understands that your work sits at the heart of the customer journey.
You're calm under pressure and can handle high volumes without cutting corners.
You're tech-savvy and always looking for smarter, faster ways to work.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Click the Apply Now button above.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
