Bluebulb Financials Limited is a financial technology company based in Lekki. Our mission is to simplify cross border payments for African businesses, allowing companies to make payments to global suppliers and receive payments from anywhere. We offer a range of solutions including treasury management, foreign exchange advisory, cross border payments, funds management, and investments.
We are recruiting to fill the position below:
Job Title: Head, Customer Experience & Client Success
Location: Lagos
Employment Type: Full-time
Job Summary
We are seeking an accomplished customer and commercial leader to lead the next evolution of Customer Experience & Client Success at Bluebulb.
This is a senior leadership opportunity with responsibility for some of our most important HNIs, corporate and institutional relationships.
The Head, Customer Experience & Client Success will own the end-to-end customer experience for the business' high-value customer base, with particular responsibility for HNIs, large corporates, institutional clients and strategic accounts.
This is a senior commercial and customer leadership role at the intersection of customer experience, relationship management, retention, payments/transaction operations, product experience and revenue protection.
The role will identify why customers disengage or churn, intervene before relationships deteriorate, and build a customer experience model that makes the business difficult to leave.
The Mandate:Own the experience of our HNI, corporate & institutional customers
Protect retention, relationship value and revenue
Deepen strategic relationships and customer activity
Build customer health and early-warning frameworks
Lead a high-performing CX & Client Success function
Requirements12–15+ years across Private, Corporate or Transaction Banking, Payments or Digital Financial Services
Proven leadership of significant HNI, corporate or institutional portfolios
Strong commercial track record across retention, revenue, transaction activity or portfolio growth
Executive-level relationship management across CEOs, CFOs, Treasury Heads, founders and HNIs
Demonstrated success recovering and growing high-value customer relationships
This is an opportunity to build, improve, and influence how we work, while contributing directly to a stronger and more accountable organisation.
Application Closing Date30th September, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
-
Make sure you are logged in and your email is verified (Register if you dont have an account).
-
Click the Apply Now button above.
-
Your default email application or the application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Positions"
-
Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
