Hotel Operations Manager Aba

Efezi Southsea Nigeria Limited was established in 2009. Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels. We are  recruiting to fill the position below:

 Job Title: Hotel Operations  Manager Featuredjob listings

Location: Aba, Abia

Employment Type: Full-time Discover moreData ManagementSoftware UtilitiesInternshipsKey Roles and Duties

Supervise daily hotel operations and ensure all departments function effectively. Coordinate activities between departments. Ensure the hotel operates according to approved policies, standards, and SOPs. Monitor operational efficiency and identify areas for improvement.

Supervise department heads and operational staff. Prepare duty schedules and ensure adequate staffing. Monitor staff attendance, punctuality, grooming, discipline, and performance. Conduct staff briefings and operational meetings. Identify training needs and coordinate staff training. Recommend promotions, disciplinary actions, or restructuring where necessary.

Ensure excellent guest service throughout the hotel. Handle and resolve guest complaints professionally. Monitor guest feedback and implement corrective measures. Ensure rooms, facilities, restaurant, bar, and other guest areas meet required standards. Maintain high standards of hospitality and customer satisfaction.

Monitor check-in, check-out, reservations, room allocation, and guest records. Ensure effective communication between Front Office and Housekeeping. Monitor occupancy, room availability, and daily revenue reports. Ensure proper handling of VIPs, corporate guests, and special requests.

Ensure guest rooms and public areas are clean and properly maintained. Monitor room inspection standards. Ensure effective linen, laundry, amenities, and housekeeping supplies management. Work closely with the Executive Housekeeper to maintain room standards.

Supervise restaurant, bar, kitchen, banqueting, and room-service operations. Monitor food and beverage quality and service standards. Ensure proper stock control and reduction of wastage. Monitor F&B sales, costs, and profitability. Ensure compliance with hygiene and food-safety requirements.

Coordinate with the Maintenance/Engineering team to ensure facilities are operational. Follow up on repairs, preventive maintenance, power supply, water systems, air-conditioning, plumbing, and other facilities. Ensure maintenance issues affecting guests are resolved promptly.

Monitor departmental expenses and operational costs. Reduce unnecessary wastage and leakages. Monitor daily sales and revenue reports. Ensure proper control of hotel assets, inventory, and supplies. Work with the Accountant/Finance team to improve profitability.

Ensure adequate security arrangements for guests, staff, property, and assets. Monitor incident reports and ensure proper investigation and documentation. Ensure emergency procedures and safety measures are implemented. Follow up on fire safety, CCTV, access control, and other security matters.

Conduct regular inspections of the hotel. Ensure staff comply with grooming, service, hygiene, and operational standards. Develop and enforce SOPs where necessary. Monitor departmental performance against agreed targets.

Prepare daily, weekly, and monthly operational reports. Review departmental reports and identify operational challenges. Report major issues and recommendations to the General Manager/Management. Maintain proper documentation and operational records.

 Sales & Business Development Support:

Support the Sales and Marketing team in increasing occupancy and revenue. Build relationships with corporate clients, travel agents, event planners, and other business partners. Monitor competitor activities and market trends. Assist management in developing promotions and revenue-generating initiatives.

Key Performance Areas (KPIs)

Guest satisfaction and complaints Room occupancy and revenue Staff productivity and discipline Room and public-area cleanliness Food & Beverage performance Cost control and reduction of wastage Maintenance response time Compliance with SOPs Staff training and development Security and safety standards Overall profitability and operational efficiency.

Candidates must reside in Aba or Port Harcourt. Relevant hospitality experience is required. Candidates must be ready to work professionally and demonstrate good leadership and communication skills.

Salary: N250,000 Monthly Accommodation Provided Feeding Provided

17th September, 2026. How to Apply

Interested and qualified candidates should send their Applications to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.