Efezi Southsea Nigeria Limited was established in 2009. Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.
We are recruiting to fill the position below:
Job Title: Hotel Operations Manager Recruiterdashboard access
Location: Ikeja, Lagos
Job Role
The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring smooth service delivery, efficient staff performance, guest satisfaction, cost control, and compliance with hotel standards.
Key Duties
Daily Operations:Supervise all hotel departments and daily activities.
Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other departments.
Monitor daily hotel operations and resolve operational challenges promptly.
Staff Management:Supervise and coordinate departmental heads and staff.
Prepare duty rosters and monitor attendance and punctuality.
Ensure staff follow hotel policies, SOPs, and service standards.
Identify training needs and support staff development.
Guest Satisfaction:Ensure excellent customer service and guest experience.
Handle and resolve guest complaints professionally.
Monitor guest feedback and implement improvements.
Revenue & Cost Control:Monitor daily sales, room occupancy, and departmental revenue.
Control operational expenses and minimize wastage.
Ensure proper use and accountability of hotel resources.
Quality & Standards:Conduct regular inspections of rooms, public areas, restaurant, kitchen, and other facilities.
Ensure cleanliness, maintenance, safety, and service standards are maintained.
Ensure compliance with hotel policies and regulatory requirements.
Reporting:Review daily operational reports, occupancy reports, sales reports, and departmental performance.
Prepare regular management reports.
Report operational issues and recommendations to the General Manager/Management.
Maintenance & Facilities:Coordinate with the maintenance team to ensure facilities and equipment remain functional.
Follow up on repairs and preventive maintenance.
Ensure the hotel environment is safe and properly maintained.
Procurement & Inventory:Monitor stock levels and departmental supplies.
Work with procurement/stores to prevent shortages and unnecessary purchases.
Monitor proper storage and usage of hotel items.
Management Support:Assist the General Manager in implementing management decisions.
Participate in meetings and operational planning.
Support budgeting, business development, and improvement initiatives.
SalaryN300,000 per month.
Application Closing Date
22nd September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
