Manager, Operations  Nigeria

Hapag-Lloyd - With a fleet of 258 modern container ships and a total transport capacity of 1.9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. The Company has around 14,000 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 115 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. Hapag-Lloyd is one of the leading operators in the Transatlantic, Middle East, Latin America and Intra-America trades. We are  recruiting to fill the position below:

 Job Title: Manager, Operations

Job Identification: 4937

Location: Nigeria Responsibilities

To secure high level of employee experience through Human Resources excellent delivery of HR duties and assist the Head of HR with the administration of company policies, programs and practices that contribute to the HR and business wide strategic direction of the Area. As a manager, the incumbent will be responsible for providing employees with guidance and apply comprehensive knowledge of the principles, practices, and procedures to resolve complex issues, design and execute processes or to build consensus. Suggest new processes, procedures, and policies to continually improve efficiency of the HR organization in the Area and enhance the employee experience. Regularly train Country HR Coordinators to secure streamlined adherence, roll-out and implementation of existing and new HR processes, procedures, and policies for a consistent employee experience across the Area. Participate in the execution of HR processes ( recruitment, onboarding and offboarding, expat administration, payroll, weekly HR dashboard, workforce planning and budgeting, performance management and GSD, talent management, reward and recognition, absence and leave admin, learning and development, QEM, Company Values, employee engagement & EES action planning/execution), including metrics, queries, and standard reports for ongoing Area and country requirements. Ensure accuracy of data inputs received from country level and interrogates the same towards providing analysis, trends, and reports that support decision making and development of solutions, programs, and policies at Area level. Provide an effective and dedicated HR advisory service to Country HR Coordinators in relation to absence and health issues, conduct and capability, grievance matters, organizational change, and all other employee-relations matters. Provide guidance and interpretation of HR policies and supports the adoption of best practice in HR whilst ensuring full compliance with corporate and local rules and regulations. Ensure legal compliance of HR to country regulations and applicable employment laws and participates in the updating of policies and/or procedures as required. Assist in the communication, interpretation, and upkeep of employee handbooks, employee directory, and organizational charts. Assist in the administering of benefits, compensation, and employee performance programs. Assist with annual updates to the compensation program, rewrites job descriptions as necessary, assists with annual salary reviews, analyses compensation, executes the performance review process and supports with the other talent management duties as required. Be the primary backup for payroll processing, including updates to employee information and files, bonus/incentive pay, tracking vacation/sick pay, importing expense reimbursements, inputting exceptions, hourly employee validations, and benefit changes.

At least 5 years’ experience as a HR generalist with at least 2+ years in a managerial or leadership position Experience working in a large matrix organization HR certification is an asset Bilingual English – French. Portuguese skills will be a plus. Ability to process and analyse data Strong communication skills Proactive and self-driven individual Maturity to deal with complex and sensitive issues Knowledge of the labor laws & people practices across Central Africa. 

10th October, 2026 (12:55am).  Method of Application

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