Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Onboarding Specialist
Location: Ilupeju, Lagos
Job Type: Full-time
Business Segment: Personal & Private Banking
Job Description
The Onboarding Specialist is responsible for New-To-Bank Onboarding requests from when the account is opened (0-30days).
To maximize the opportunity to ensure all NTB customers are properly onboard from day 0 and ensure they are active on digital channels, carded, and to introduce the Platinum Support Centre as an alternative when the RMs cannot be reached, to ensure breaching the gap.
Key ResponsibilitiesGrow channel adoption and carding based on introduction
Provide a responsive service to clients in the portfolio to ensure that queries, problems and transactional banking requests are answered quickly and efficiently.
Manage and monitor accounts not mapped to RMs/ Exited RMs and align monthly based on control policies
Manage daily, weekly, monthly, quarterly reports, and continuous communication deployment through Sales force Marketing cloud platform. (Emails/SMS).
Cross-sell existing Bank and group financial products and services to obtain greater share of wallet
QualificationsUniversity Degree
Experience Required:Minimum of 2-4 years' experience with banking products, compliance procedures, and regulations related to financial services management.
Previous branch banking experience is required.
Behavioural Competencies:Articulating Information
Embracing Change
Establishing Rapport
Following Procedures
Managing Tasks
Meeting Timescales
Producing Output
Seizing Opportunities
Showing Composure
Team Working
Upholding Standards
Valuing Individuals
Technical Competencies:Active Listening
Banking Process & Procedures
Customer Understanding ( Consumer Banking)
Product and Services Knowledge
Product Knowledge (Consumer Banking)
Risk Identification
Telephone Caller Handling.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
