Operations Coordinator, High Impact Executive Education Lekki

James Hope University, Lagos, is a premier postgraduate institution dedicated to nurturing the next generation of business leaders, industry professionals, and high intellectual achievers. We offer cutting-edge programs and world-class facilities, providing our students with an unparalleled learning experience. We are  recruiting to fill the position below:

 Job Title: Operations Coordinator, High Impact Executive Education Freejob posting

Location: Lekki, Lagos

Employment Type: Full-time Job Description

The Operations Coordinator will be responsible for coordinating the day-to-day operational activities required for the effective planning, administration, and delivery of James Hope University's High Impact Executive Education programmes. The role will work closely with the Director of Executive Education, faculty, facilitators, corporate clients, participants, vendors, and internal departments to ensure that every programme is delivered seamlessly and to a high professional standard. The ideal candidate will be highly organised, detail-oriented, responsive, resourceful, and capable of managing multiple activities and stakeholders within tight timelines.

Coordinate the end-to-end operational activities for executive education programmes. Develop and maintain programme schedules, workplans, checklists, timelines, and activity trackers. Coordinate programme registration, participant onboarding, attendance, learning materials, evaluations, certificates, and post-programme activities. Coordinate programme logistics, including venues, room setup, catering, technology, training materials, transportation, accommodation, and other requirements. Ensure that programme venues and facilities are adequately prepared before each session. Coordinate virtual programme logistics, including meeting platforms, participant access, technical requirements, and digital materials. Liaise with faculty, facilitators, guest speakers, clients, vendors, and internal teams to ensure smooth programme delivery. Provide on-site and virtual operational support during executive education programmes. Identify potential operational challenges and proactively coordinate appropriate solutions.

Participant & Client Experience

Serve as a key operational contact for participants and corporate clients before, during, and after programmes. Respond promptly and professionally to participant and client enquiries. Provide participants with accurate and timely information on programme schedules, venues, logistics, materials, and other requirements. Coordinate participant communication and reminders before and during programmes. Ensure a professional, seamless, and high-quality participant experience. Collect and document participant feedback and support improvements to programme delivery. Maintain positive relationships with participants, corporate clients, facilitators, vendors, and other stakeholders.

Work closely with Finance, Procurement, Marketing, IT, Facilities, Security, and other relevant University departments to coordinate programme requirements. Coordinate with external service providers and vendors to ensure timely delivery of goods and services. Monitor vendor performance and escalate issues where necessary. Ensure that all programme-related requirements are communicated and followed up appropriately. Maintain clear and timely communication with all programme stakeholders.

Support the preparation and monitoring of programme budgets. Track programme-related expenses and support reconciliation processes. Coordinate with Finance and Procurement on purchase requests, invoices, payments, and other operational requirements. Maintain accurate programme records, participant databases, attendance registers, vendor information, invoices, and supporting documentation. Prepare programme activity reports and operational updates as required. Ensure that programme documentation is properly organised and maintained.

Support the Executive Education team in activities aimed at increasing programme participation and revenue. Support participant and corporate client follow-up activities. Maintain accurate records of prospective and confirmed participants. Assist with programme registration and conversion activities. Support executive education events, information sessions, webinars, open days, and promotional activities. Assist with the preparation of programme proposals, presentations, briefs, quotations, and other materials as required.

Develop and maintain operational checklists, templates, SOPs, and other programme management tools. Conduct post-programme operational reviews and document lessons learned. Monitor participant feedback and identify areas for improvement. Recommend improvements to programme processes, logistics, communication, and participant experience. Support the implementation of initiatives to improve operational efficiency and service quality.

Key Performance Areas

Timely and effective delivery of executive education programmes. Quality and consistency of programme operations. Participant and client satisfaction. Effective coordination of logistics and vendors. Timely communication and stakeholder follow-up. Accurate programme records and reporting. Efficient management of programme-related resources and expenses. Support for programme participation, conversion, and revenue targets. Continuous improvement of executive education operations.

Qualifications & Experience

A Master's Degree in Business Administration, Management, Education, Hospitality Management, Project Management, Social Sciences, or a related discipline. 10–12 years of relevant experience in programme operations, programme coordination, executive education, training, events management, project administration, customer experience, or a related field. Experience coordinating professional training programmes, conferences, executive events, or corporate learning programmes is an advantage. Experience working with corporate clients, senior professionals, faculty, facilitators, and external vendors is desirable. Relevant professional certification will be an advantage.

Strong programme and operational coordination skills. Excellent organisational and time-management skills. Exceptional attention to detail. Excellent written and verbal communication skills. Strong customer service and stakeholder-management skills. Strong follow-up and problem-solving abilities. Ability to manage multiple priorities and deadlines effectively. Ability to work effectively with senior executives, faculty, clients, vendors, and internal teams. Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook. Familiarity with CRM, event management, learning management, or registration platforms is an advantage. Strong reporting and documentation skills. Ability to work independently and as part of a team. Professional, polished, resourceful, and service-oriented disposition. Willingness to work outside normal hours when required for programme delivery and events.

Highly organised and dependable. Proactive and solutions-oriented. Professional and confident. Responsive and customer-focused. Detail-oriented. Resourceful and adaptable. Comfortable working in a fast-paced environment. Able to remain calm and effective under pressure. Passionate about executive education, professional development, and delivering excellent participant experiences.

28th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the  Job Title as the subject of the email.