Outbound Operator Lagos

Cybercollect LTD is a new collection agency established in Lagos. We provide professional debt collection services for banks, microfinance institutions, and telecommunication companies in Nigeria. Our mission is to ensure effective debt recovery while complying with legislation and ethical standards, helping creditors minimize losses and assisting debtors in finding optimal solutions to their financial problems. We are  recruiting to fill the position below:

 Job Title: Outbound Operator

Location: Lagos

Employment Type: Full-time About the Role

We are looking for a professional and customer-focused Outbound Call Center Operator with at least 3 years of experience to join our growing microfinance or collection team in Nigeria. The ideal candidate has strong communication skills, the ability to handle high call volumes, and preferably hands-on experience supporting inbound lines within collections or loan servicing environments. This role is critical in ensuring excellent customer support, resolving inquiries efficiently, and maintaining compliance with company policies and regulatory standards.

Handle Outbound customer calls regarding loans, repayments, account status, and general inquiries Provide accurate information about products, payment options, and policies Support customers with payment-related questions and guide them toward resolution Work with customers professionally and empathetically, especially in sensitive financial situations Document all call interactions and update CRM systems accurately Meet performance KPIs such as call quality, response time, and resolution rates

Minimum 2 years of experience as a call center operator (inbound line required) Strong preference: experience in collections, loan servicing, or financial services support Excellent verbal communication skills in English (additional local languages are a plus) Ability to remain calm and professional under pressure Strong listening, negotiation, and problem-solving skills Basic computer literacy and experience working with CRM or call-center software.

Previous experience in microfinance, lending, fintech, collection or banking Familiarity with debt collection regulations and customer handling standards Experience managing high call volumes in structured KPI environment.

What We Offer

Competitive salary and bonus system Opportunity to grow within a fast-scaling fintech company Professional training and onboarding support Collaborative and results-driven team culture.

31st October, 2026 How to Apply

Interested and qualified candidates should send their CV and a short summary of your relevant experience, highlighting Outbound call handling and collections exposure (if applicable) to: [Email hidden - Login to reveal] using the job title as the subject of the email.