Passenger Service Supervisor, PHC  GRA Ikeja

XEJet was conceptualized as an exclusive Premium Class airline, aiming to become the preferred choice for premium travelers. We are pioneering a unique level of service delivery in both private and commercial aviation. Our services are professional, prestigious, and exceed expectations. We have a team that is dedicated to customer satisfaction and driven by a passion to position the company as a market leader in the aviation industry. We provide our esteemed customers with the luxury and personalized service typically associated with private jets, within the comfort and safety of a commercial airline. We are recruiting to fill the position below:

Job Title: Passenger Service Supervisor, PHC

Location: GRA Ikeja, Lagos

Job type: Full Time (Onsite) Job Summary  

As the Passenger Service Supervisor, you will be responsible for supporting the Station Manager in the day-to-day coordination of airport and ground operations at the assigned station. The role ensures efficient passenger handling, flight turnaround activities, baggage operations, customer service delivery, and compliance with operational, safety, and security standards. The Passenger Service Supervisor serves as the first line of supervision for frontline staff and service providers, ensuring smooth station operations and excellent customer experience.  

Key Responsibilities  

Supervise daily passenger service activities, including check-in, boarding, arrivals, baggage handling, and customer assistance.  Coordinate aircraft turnaround activities and ensure all ground operations are completed within established timelines.  Monitor frontline staff, service providers, and operational personnel to ensure compliance with company procedures and service standards.  Assist in maintaining compliance with aviation regulations, safety requirements, security procedures, and company policies.  Address passenger complaints, service recovery issues, and operational challenges promptly and professionally.  Monitor staff attendance, punctuality, grooming, and performance, escalating disciplinary issues to the Station Manager when necessary.  Prepare operational reports, flight documentation, incident reports, and other station records as required.  Liaise with airport authorities, ground handlers, security agencies, and other stakeholders on routine operational matters.  Assist in coordinating responses to flight delays, cancellations, disruptions, and emergency situations at the station.  Support the Station Manager in achieving operational performance targets, customer service objectives, and overall station efficiency. 

Qualifications and Experience

Bachelor's Degree or HND in Aviation Management, Business Administration, Transport Management, or a related field.  3 – 5 years of experience in airline, airport, or ground handling operations.  Previous experience in a supervisory role is an added advantage. 

Knowledge of airline and airport operations.  Understanding of passenger handling and ground operations procedures.  Knowledge of aviation safety and security requirements.  Strong supervisory and team leadership skills.  Excellent communication and interpersonal skills.  Good problem solving and decision-making abilities.  Customer service orientation.  Proficiency in Microsoft Office applications and operational reporting. 

31st July, 2026. How to Apply

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