Provider Manager (Nurse) Benin City

Kaplo is Africa's most innovative Human Resource & Business Support Solutions provider, serving clients with cutting-edge business advisory and human capital solutions across diverse sectors of the African economy. At Kaplo, we have proven expertise in business advisory and human resource capabilities targeted at productivity, profitability, sustainability, transformation and overall growth of your business. We are  recruiting to fill the position below:

 Job Title: Provider Manager (Nurse) 

Location: Benin City, Edo State

Employment Type: Full-Time

Reports to: Head of Provider Management

Department: Provider Management / Operations Job Summary

We are seeking a qualified and experienced Registered Nurse with strong knowledge of healthcare operations, excellent communication skills, and the ability to build and manage relationships with hospitals, clinics, diagnostic centres, pharmacies, and other healthcare providers. The successful candidate will support the development and management of the company’s healthcare provider network across Benin City and surrounding areas in Edo State. The role involves engaging healthcare facilities, monitoring service quality, supporting provider onboarding and documentation, resolving operational issues, and ensuring that providers deliver quality and accessible healthcare services to enrollees. Candidates with previous HMO, managed care, hospital administration, provider relations, healthcare coordination, or clinical experience are encouraged to apply.

Identify and engage hospitals, clinics, diagnostic centres, pharmacies, and other healthcare facilities for potential inclusion in the provider network. Build and maintain professional relationships with healthcare providers and facility management. Serve as a key point of contact between the organization and healthcare providers. Conduct facility visits and assessments to understand the capacity, services, and operational standards of healthcare providers. Support the onboarding and documentation of new healthcare providers. Maintain accurate and up-to-date provider information and records. Conduct regular provider engagement and follow-up visits. Address provider concerns and escalate issues appropriately where necessary.

Monitor the quality and standard of healthcare services provided to enrollees. Ensure healthcare providers understand and comply with applicable service requirements and organizational guidelines. Support periodic facility inspections and quality assessments. Identify gaps in service delivery and recommend appropriate solutions. Monitor provider performance and report areas requiring improvement. Support the resolution of enrollee complaints relating to healthcare providers. Work with relevant internal teams to improve the overall enrollee healthcare experience.

Liaise with providers regarding authorization, claims, referrals, and other operational matters. Assist in resolving provider-related claims and service issues. Ensure providers have adequate understanding of benefit packages, service procedures, and relevant HMO processes.  Support communication between healthcare providers and internal Claims, Authorization, and Operations teams. Assist in maintaining smooth coordination between the HMO and its provider network.

Prepare regular reports on provider activities, facility visits, engagement, complaints, and network development. Maintain accurate records of provider interactions, assessments, and follow-up activities. Identify provider network gaps and recommend suitable facilities for expansion. Provide management with relevant feedback and insights from healthcare facilities and providers. Ensure timely submission of required reports and documentation.

Bachelor’s Degree or HND in Nursing, Nursing Science, or a related healthcare field. Minimum of 3–5 years of relevant professional experience in nursing, healthcare operations, hospital administration, HMO, managed care, provider relations, or a related healthcare environment. Must be a Registered Nurse (RN) with a valid professional licence. Previous experience working with an HMO or healthcare provider network is an advantage but not mandatory. Good understanding of healthcare service delivery and hospital operations. Strong knowledge of healthcare providers and facilities within Benin City/Edo State is an added advantage. Strong communication, interpersonal, and relationship-management skills. Ability to conduct facility visits and engage effectively with hospital management and healthcare professionals. Proficiency in Microsoft Office applications. Willingness to travel within Benin City and other parts of Edo State as required.

Healthcare Operations Provider Relationship Management Hospital & Facility Coordination Quality Assurance Healthcare Service Delivery Stakeholder Management Communication & Interpersonal Skills Problem Solving Reporting & Documentation Customer/Enrollee Service Negotiation & Relationship Building HMO Operations

Professional, confident, and well-presented. Strong in communication and interpersonal relationships. Proactive and solution-oriented. Highly organized and detail-oriented. Empathetic and customer-focused. Able to build trust and maintain professional relationships with healthcare providers. Comfortable working independently and conducting field visits. Responsible, reliable, and accountable. Able to manage multiple provider-related activities effectively. Willing to learn and adapt to HMO and managed-care processes.

N350,000 Monthly. Application Closing Date

16th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using “Provider Manager (Nurse)” as the subject of the email.

Note: Only shortlisted candidates will be contacted.