Receptionist Osogbo

Blissview Hotel & Suites is a premium hospitality company committed to delivering exceptional accommodation, personalized guest experiences, and world-class service. We combine refined comfort, modern facilities, and professional hospitality to create memorable experiences for business and leisure travelers.

Our commitment to excellence extends beyond our guests. We are building a dynamic, professional, and people-focused organization where talented individuals can thrive, develop their careers, and make a meaningful impact. At Hotel & Suites, we value professionalism, innovation, teamwork, integrity, and a passion for outstanding service.

Join us and become part of a growing hospitality brand where excellence is not just a standard—it is our culture. We are  recruiting to fill the position below:

 Job Title: Receptionist

Location: Osogbo, Osun

Employment Type: Full-time Discover moreState specific jobsrecruitmentCareersJob Summary

The Receptionist is responsible for providing a warm, professional, and efficient first point of contact for hotel guests. The role involves handling guest check-in and check-out, reservations, enquiries, payments, complaints, telephone calls, and general front-office duties while ensuring excellent guest satisfaction and maintaining the hotel's standards.

Welcome and professionally attend to guests upon arrival. Perform guest check-in and check-out procedures accurately and efficiently. Handle room reservations, cancellations, amendments, and enquiries. Provide guests with accurate information about hotel facilities, services, room rates, policies, and local attractions. Answer and transfer telephone calls professionally. Respond to guest enquiries through phone, email, WhatsApp, or other approved communication channels. Maintain accurate guest records and ensure all required registration details are properly captured. Process room payments, deposits, invoices, and receipts in accordance with hotel procedures. Operate the hotel's Property Management System (PMS) and other front-office systems. Coordinate with Housekeeping regarding room status, room readiness, and guest requests. Liaise with Maintenance and other departments regarding guest complaints and maintenance issues. Handle guest complaints professionally and escalate unresolved matters to the appropriate supervisor or manager. Monitor arrivals, departures, VIP guests, special requests, and room assignments. Ensure proper handover of information between shifts. Maintain confidentiality of guest information and hotel records. Assist guests with luggage arrangements and other reasonable requests when required. Maintain a clean, organized, and professional front desk area. Follow hotel security, safety, emergency, and operational procedures. Prepare and submit required front-office reports. Ensure all outstanding guest accounts are properly followed up before departure. Maintain professional communication and excellent customer service at all times. Perform other duties assigned by the Front Office Manager or Management.

Excellent customer service skills. Good verbal and written communication skills. Professional telephone etiquette. Good interpersonal and relationship-management skills. Ability to remain calm and professional under pressure. Good problem-solving and complaint-handling skills. Basic computer literacy and good knowledge of Microsoft Word and Excel. Ability to operate or quickly learn hotel PMS software. Good numerical and cash-handling skills. Attention to detail and accuracy. Good organizational and time-management skills. Ability to work independently and as part of a team. Professional appearance and positive attitude. Ability to multitask in a busy hotel environment.

31st October, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.