Relationship Officers (Personal Banking) Abuja

At  Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve. We are  recruiting to fill the position below:

 Job Title: Relationship Officer (Personal Banking)

Locations: Abia, Abuja (FCT) , Akwa Ibom , Anambra, Bayelsa, Benue, Borno, Cross River , Delta, Ebonyi, Edo, Ekiti, Enugu, Gombe, Imo, Kaduna, Kano, Kebbi, Kogi, Kwara , Lagos, Niger, Ogun, Ondo, Osun, Oyo, Plateau, Rivers, Sokoto, & Taraba

Employment Type: Full-time Job Summary

We are seeking a proactive, customer-focused, and target-driven Relationship Officer – Personal Banking to acquire new customers, manage existing relationships, promote banking products, and drive the growth of the bank’s retail and personal banking portfolio. The ideal candidate will be responsible for generating new business, understanding customers’ financial needs, providing suitable banking solutions, and maintaining strong customer relationships while achieving assigned sales and revenue targets.

Acquire new customers through direct sales, referrals, networking, and business development activities. Manage and grow an assigned portfolio of personal banking customers. Promote and sell banking products including savings/current accounts, loans, cards, investments, digital banking solutions, and other approved products. Identify customers’ financial needs and recommend appropriate products and services. Develop and maintain strong, long-term relationships with existing and prospective customers. Conduct market visits, customer calls, and other business development activities to generate leads. Follow up on prospective customers and convert qualified leads into active customers. Cross-sell and up-sell relevant banking products to existing customers. Ensure accurate completion and submission of account opening and customer documentation. Maintain up-to-date customer records and sales activity reports. Monitor customer transactions and identify opportunities for increased engagement and product penetration. Resolve customer enquiries and complaints promptly or escalate them through the appropriate channels. Ensure compliance with the bank’s policies, KYC requirements, regulatory guidelines, and internal controls. Meet or exceed assigned monthly sales, acquisition, portfolio growth, and revenue targets. Participate in branch marketing campaigns, customer acquisition drives, and other business development initiatives. Prepare regular reports on sales activities, customer acquisition, pipeline, and portfolio performance.

Key Performance Indicators (KPIs)

New customer acquisition Deposit and portfolio growth Loan/product disbursement and uptake Revenue generation Cross-selling and product penetration Customer retention and engagement Lead conversion rate Achievement of assigned sales targets Compliance and documentation accuracy

Minimum of Bachelor’s Degree / HND in Business Administration, Marketing, Economics, Finance, Banking, or a related field. 1–3 years of experience in sales, business development, relationship management, or retail banking is an advantage. Candidates with strong sales experience in banking, fintech, telecommunications, FMCG, or other customer-facing industries may be considered. Strong communication, negotiation, and interpersonal skills. Excellent customer service and relationship-management abilities. Ability to work independently and under pressure in a target-driven environment. Strong prospecting, lead-generation, and conversion skills. Good knowledge of retail banking products and customer acquisition practices. Proficiency in Microsoft Office and basic digital tools.

Relationship Management Sales & Business Development Customer Acquisition Communication & Negotiation Business Networking Customer Service Target Orientation Problem Solving Persuasion & Influencing Attention to Detail Integrity and Professionalism.

31st October, 2026. How to Apply

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