About the Role:
As our General Manager, you will be the driving force behind our hotel\'s operations, strategy, and overall success. You will oversee all departments, ensuring the delivery of world-class service, maintaining impeccable standards, and maximizing profitability. We are looking for an individual with strong leadership qualities, a deep understanding of the Nigerian hospitality landscape, and a commitment to excellence.
Key Responsibilities:
Strategic Leadership: Develop and execute comprehensive business and financial plans to achieve and exceed hotel objectives. Analyze market trends, competitor activity, and guest feedback to drive strategic initiatives.
Operational Excellence: Oversee all daily hotel operations, ensuring seamless service delivery across Front Office, Housekeeping, Food & Beverage, Maintenance, and other departments.
Guest Experience Champion: Foster a culture of exceptional guest service, ensuring every visitor has a memorable and positive experience. Proactively address guest concerns and implement service recovery strategies.
Financial Management: Manage budgets, P&L statements, and revenue streams effectively. Implement cost-control measures and drive profitability.
Team Leadership & Development: Lead, inspire, and mentor a diverse team of hospitality professionals. Foster a positive work environment, promote professional development, and ensure high levels of employee engagement.
Brand Standards & Compliance: Uphold and enhance brand standards, ensuring compliance with all Nigerian health, safety, and legal regulations.
What We\'re Looking For:
Proven experience as a Hotel General Manager or in a senior leadership role within the hospitality industry (minimum [e.g., 5-7] years).
Demonstrated success in driving revenue growth, controlling costs, and improving guest satisfaction.
Strong understanding of hotel operations, including F&B, rooms division, sales & marketing, and finance.
Excellent leadership, communication, and interpersonal skills.
Familiarity with the Nigerian market and relevant regulatory frameworks.
Bachelor\'s degree in Hospitality Management, Business Administration, or a related field. Master\'s degree or MBA is a plus.
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Note: Only shortlisted candidates are contacted.
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