Service Level Coordinator at Oilserv Limited

The Service Level Coordinator responsibility is to ensure the availability of all ICT services (Internet/Wifi/Active Directory/Cloud Services/Network Infrastructure/Printing Services etc) across all Oilserv companies.

To operationalize the groups ICT policies/strategies and implement ICT practices for the ICT Infrastructure Service Support team, which are aligned with and support the global ICT strategy for the group.

Job Details

OPERATIONAL 


Lead all project ICT initiatives and deployment.
Installing and configuring software, hardware and networks                   
Monitoring system performance and troubleshooting issues
Ensuring security and efficiency of IT infrastructure
Manage network servers and technology tools
Set up accounts and manage domain and application account policies
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Build an internal wiki with technical documentation, manuals and IT policies
Manage Change management for approved changes
Coordinate troubleshooting, systems backups, archiving, disaster recovery, and information security, and provides expert support when necessary.
Supervise the implementation of internal systems for the firm
Monitor the firm’s systems daily and respond immediately to security or usability concern


Requirements


Bachelor’s degree in Computer Science, Engineering or any other numeric discipline.
ITIL v3 Certifications
Microsoft Environment Certifications (MCSE,
Project Management Certifications
Microsoft Azure related Certifications
Microsoft 365 Certification
Candidate should have a high level of supervisory and inter-personal skills. IT Service delivery and Infrastructure management techniques to enable the candidate maintain existing IT infrastructure and manage the IT support services team, foster innovation and ensure that IT supports the business adequately.