Specialist, Student Success Jabi Airport Road

Founded in 2009, Nile University is a private multidisciplinary university based in Abuja, and a proud member of Honoris United Universities since 2020. Nile University currently has over 40 undergraduate programmes and more than 50 postgraduate programmes spread across eight best- in-class faculties, in the College of Health Sciences, Law, Science, Computing Studies, Engineering, Environmental Sciences, Management Sciences, and Arts & Social Sciences. We are  recruiting to fill the position below:

 Job Title: Specialist, Student Success

Location: Jabi Airport Road, Abuja (FCT) 

Employment Type: Full-time Description

We are currently looking to engage a highly competent and result-orientedSpecialist, Student Success with strong personal & professional integrity to join our dynamic team in the Nile Digital Education Department. The Student Success Specialist will play a crucial role in guiding enrolled students through every step of their academic journey, ensuring their active participation in course activities, and ultimately facilitating their successful completion of studies, culminating in the timely attainment of certificates. He/she willprovide comprehensive support and assistance to students, fostering engagement, monitoring progress, addressing challenges, and liaising with internal departments to ensure seamless coordination and execution of student success initiatives.

Responsibilites

Proactively engage with students to provide guidance and support throughout their learning journey, from enrollment to course completion. Assist students with the onboarding process, including course introductions, and access to learning materials and resources. Monitor student progress and performance, tracking completion of assignments, quizzes, and assessments, and identifying students who may require additional support or intervention. Maintain regular communication with students via email, phone calls, virtual meetings, and online forums to provide updates, reminders, and encouragement, and address any concerns or challenges they may encounter. Connect students with relevant support services and resources, including academic advising, tutoring, technical assistance, and career counseling, to enhance their learning experience and facilitate success. Implement retention strategies to increase student retention rates, reduce dropout rates, and promote a positive learning environment that fosters student engagement and motivation. Analyze student performance data and feedback to identify trends, patterns, and areas for improvement, and collaborate with internal stakeholders to implement targeted interventions and enhancements. Gather feedback from students regarding their learning experience, course satisfaction, and suggestions for improvement, and relay this feedback to relevant departments for continuous enhancement of programs and services. Maintain accurate records of student interactions, progress, and outcomes using the institution's student information system (SIS) or customer relationship management (CRM) platform, ensuring confidentiality and compliance with data protection regulations. Offer guidance on academic policies, procedures, and resources; monitor students’ academic progress and identify potential issues or challenges.

Educational and Professional Qualification(s) 

Bachelor’s Degree in educational management or any related field Minimum of 3 years’ relevant experience in administration and customer service within the educational management space. Well-developed interpersonal, oral, and written communication skills, excellent time management and organizational skills. Ability to contribute to the achievement of the Institution’s Development Plan and the institution’s strategic planning processes. Possess theability to prioritize and accurately complete tasks, work independently and meet deadlines. Must be adept in the use of MS Office Packages (Word, Excel, PowerPoint, Outlook, Teams).

30th September, 2026. How to Apply

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Only short-listed candidates will be contacted. Disclaimer: Nile University is an equal opportunity employer and will never demand payment from candidates for employment. We caution all applicants to be vigilant against fraudulent solicitations. Legitimate  job openings are exclusively advertised through official channels and reputable job boards.  If you encounter any suspicious activity, please report it to [Email hidden - Login to reveal] immediately.