Whip Smart Service Providers Limited (WhipSmart) is a Nigerian human resources and recruitment agency founded in 2018. Headquartered in Ikeja, Lagos with an additional office in Port Harcourt, the company provides corporate recruitment, domestic staffing, background checks, staff training, payroll support, and HR consultancy to businesses and individuals.
We are recruiting to fill the position below:
Job Title: Sales / Customer Service Representative
Location: Surelere, Lagos
Employment Type: Full-time
Industry: Fashion, Crafts, and Retail
Work Mode: Hybrid
Working Days: Monday – Saturday
Job Summary
We are seeking a confident, customer-focused, and results-driven Sales and Customer Service Representative to join our team in the fashion, crafts, and retail industry. The ideal candidate will be responsible for attending to customer enquiries, promoting and selling our products, processing orders, and ensuring an excellent customer experience across our online and offline sales channels.
The successful candidate must be proactive, organised, persuasive, and able to work independently while meeting sales targets and maintaining positive customer relationships.
ResponsibilitiesAttend to customer enquiries via phone calls, WhatsApp, social media, and other communication channels.
Promote and sell the company's fashion, craft, and retail products to prospective and existing customers.
Respond promptly and professionally to customer questions, complaints, and requests.
Process customer orders, confirm payments, and coordinate order fulfilment and delivery.
Follow up with prospective customers to convert enquiries into sales.
Build and maintain strong customer relationships to encourage repeat purchases and referrals.
Provide accurate information about products, pricing, availability, and promotions.
Maintain proper records of sales transactions, customer interactions, and follow-ups.
Meet assigned sales targets and contribute to the company's overall revenue growth.
Monitor customer feedback and escalate complaints or issues when necessary.
Keep up with product updates, promotions, and relevant fashion and retail trends.
Maintain professionalism, punctuality, and productivity while working both remotely and in the office.
RequirementsMinimum of an HND in any relevant discipline.
Previous experience in sales, customer service, telemarketing, or retail will be an added advantage.
Excellent verbal and written communication skills.
Strong persuasion, negotiation, and customer relationship management skills.
Ability to convert customer enquiries into actual sales.
Good knowledge of WhatsApp Business and social media platforms.
Basic computer skills and proficiency in Microsoft Office or Google Workspace.
Good organisational skills, attention to detail, and the ability to multitask.
Ability to work with minimal supervision in a hybrid work environment.
Willingness to work from Monday to Saturday and meet the required working hours.
Must be reliable, professional, target-driven, and eager to learn.
Salary120,000 per month.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using ''Sales and Customer Service Representative – Surulere" as the subject of the email.
Note: Only shortlisted candidates will be contacted.
How To Apply
-
Make sure you are logged in and your email is verified (Register if you dont have an account).
-
Click the Apply Now button above.
-
Your default email application or the application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Position"
-
Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
